Support
Need help with StrengthRank? Start here, or email us directly.
How do I cancel or manage my Premium subscription?
Subscriptions are billed and managed entirely through Apple. On your iPhone, go to Settings ▸ [your name] ▸ Subscriptions, select StrengthRank, and change or cancel from there.
How do I delete my account?
Open the app, go to Profile, and tap Delete Account. You can optionally erase your locally stored workout history at the same time. This is permanent and cannot be undone.
Why doesn't my workout history show up on my other device?
Detailed workout history (exercises, sets, reps) is stored locally on each device and does not currently sync between devices. Your leaderboard score, alliance membership, and challenge results do sync, since those live on our servers.
How does the leaderboard's "Regional" or "Nearby" scope work?
Turning on location sharing in Profile lets StrengthRank group your score with other users in a similar area, using a coarse location code — never your exact GPS position. You can turn this off anytime.
How do I join an alliance or start a challenge?
Share your invite code (found in Profile) with a friend, or enter theirs, from the Compete tab.
Something's broken or you found a bug
Email ahalley@ncf.edu with your device model, iOS version, and what you were doing when it happened — screenshots help a lot.